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Payment & Shipping

How can I pay for my order?

We accept payments from all major credit cards (Visa, MasterCard, American Express, Discover) as well as Paypal. We currently do not accept cash or check for online sales.

How long will my order take to arrive?

U.S. orders ship next business day and should arrive within 2-10 business days and Canadian orders within 7-14 business days, and International orders 1-3 weeks.
All orders are shipped out via First Class Mail, USPS Priority or UPS Ground. Other methods of shipping may require an additional charge.

**IMPORTANT NOTE: We require a signature for all packages valued over $500. You have the option to waive the signature when selecting shipping options. However, if you choose to waive the signature, Carol Young | Undesigned will no longer be responsible for any lost, stolen, misplaced, or damaged packages. We are sorry, but we do not offer Saturday or Sunday delivery.

How much is postage?

LOCAL STORE PICKUP Free! Just select this if you live in the area and would like to pick up your order at our shop in Los Feliz.

DOMESTIC ORDERS We offer $10 FLAT RATE USPS Priority Shipping for all US orders & FREE STANDARD SHIPPING on orders over $250.  California orders will be charged sales tax.

CANADIAN ORDERS We offer $25 FLAT RATE SHIPPING for all Canadian orders. Taxes and duties may apply.

INTERNATIONAL ORDERS  Please contact us regarding international orders. Shipping charges range from $30-$75. Taxes and duties may apply.

Will I get a tracking number for my shipment?

Yes! You will receive a confirmation email with a tracking number about 2-5 business days after your order is placed. Make sure you also check your SPAM folder just in case our email gets stuck there.

Can I return or exchange an item I have ordered?

Please refer to our Returns & Exchanges Policy page here.