Zen in Mud Ice
Here's our general size chart for clothing. Depending on specific styles and fit preferences, some customers will size up or down.
We accept payments from all major credit cards (Visa, MasterCard, American Express, Discover) as well as Paypal. We currently do not accept cash or check for online sales.How long will my order take to arrive?
U.S. orders should arrive within 3-10 business days and Canadian orders within 7-14 business days, and International orders 1-3 weeks.
All orders are shipped out via USPS Priority Mail and Global Priority. Other methods of shipping may require an additional charge.
**IMPORTANT NOTE: We require a signature for all packages. You have the option to waive the signature when selecting shipping options. However, if you choose to waive the signature, Carol Young | Undesigned will no longer be responsible for any lost, stolen, misplaced, or damaged packages. We are sorry, but we do not offer Saturday or Sunday delivery.
How much is postage?
LOCAL STORE PICKUP Free! Just select this if you live in the area and would like to pick up your order at our shop in Los Feliz.
DOMESTIC ORDERS We offer $12 FLAT RATE USPS Priority Shipping for all US orders & FREE PRIORITY SHIPPING on orders over $250. California orders will be charged sales tax.
CANADIAN ORDERS We offer $25 FLAT RATE SHIPPING for all Canadian orders. Taxes and duties may apply.
INTERNATIONAL ORDERS are charged per item: $30 for 1-2 items, $45 for 3-4 items, $60 for 5-6 items and $75 for 7 and up. Taxes and duties may apply.Will I get a tracking number for my shipment?
Yes! You will receive a confirmation email with a tracking number about 2-5 business days after your order is placed. Make sure you also check your SPAM folder just in case our email gets stuck there.Can I return or exchange an item I have ordered?
Please refer to our Returns & Exchanges Policy page here.
Can I exchange or return an item I have ordered?
EXCHANGES must be made within 14 days of receipt. When an exchange is requested, we will charge your credit card if there is a balance before the exchanged items are shipped out. Exchanged items will be shipped out upon receipt of returned items. Additional shipping may apply. Exchanges are allowed once. After that, the item/order is Final Sale and will not be accepted back.
RETURNS Full-priced, unworn clothing with original tags attached & unused merchandise in its original undamaged/unmarked packaging may be returned for STORE CREDIT ONLY (minus shipping) within 14 days of receipt. Shoes will be accepted if returned in their original, undamaged designer shoebox. Please try shoes on a covered/protected surface, as returns of shoes with worn or scuffed soles will not be accepted. Returns that are received AFTER 14 days of receipt are subject to a 20% restocking fee. Shipping and handling on returned merchandise is non-refundable.
If you decide to return an item(s) to Carol Young | Undesigned, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Carol Young | Undesigned. Please note that this amount will be subtracted from your merchandise refund.
SPECIAL ORDERS, CUSTOM ORDERS & ALL SALE ITEMS, INCLUDING THOSE PURCHASED WITH A PROMOTIONAL CODE, ARE FINAL SALE. They may not be returned or exchanged.
Please call (323) 663-0088 or email to attain a Return Authorization number and let us know that you would like to make an Exchange or Return. The item MUST be returned to CAROL YOUNG | UNDESIGNED in unworn and perfect condition (including hangtags and original packaging).
Ship prepaid and insured with the package securely wrapped.
CAROL YOUNG | UNDESIGNED
1953 1/2 Hillhurst Avenue
Los Angeles CA 90027
**We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.
The Trippen Zen in Mud Ice is a chic and neutral sandal to pair with any outfit. Features a thick leather band and a toe ring.
Wood foot bed with rubber sole and leather upper. 1.5" heel and .5" platform.
Handmade in Berlin, Germany.